At Whischat , we're committed to providing you with a seamless and enjoyable shopping experience. Here are our terms and conditions to ensure your shopping journey is smooth and seamless.

Product Presentation

We make every effort to present items that are accurate to their actual appearance. However, slight variations in color or texture may occur due to your screen settings. If you have any questions about a product, our team is available to provide further information.

Orders and Confirmation

When you place an order on our Whischat website , you accept the prices and descriptions of the items displayed.

Once your order is validated, you will receive a confirmation email summarizing the details of your purchase.

If an ordered product is unavailable, we will inform you promptly and offer you either:

- A refund ,

- An alternative product of equivalent value.

Secure Payment

All transactions made on our Whischat site are completely secure .

You can pay for your order using the various payment methods offered on our website. Before confirming your purchase, the total amount , including delivery costs, will be clearly displayed. Once your payment is validated, you will receive a confirmation by email.

Delivery

Delivery times are estimated when your order is confirmed. In the event of an unforeseen delay , we undertake to keep you informed promptly.

Shipping costs vary depending on your location and are shown to you before you confirm your purchase.

Returns and Refunds

You have 30 days from receipt of your order to return a product that does not suit you.

To be eligible for a refund, the item must be returned in its original condition , unworn and with its tags intact.

Return costs are your responsibility, except in the case of an error on our part (incorrect or defective item).

Warranty and Compliance

Our items are guaranteed to conform to the descriptions provided on our Whischat website .

In the event of a manufacturing defect or non-compliant product , we undertake to:

- Replace or Refund the affected product.

Protection of Personal Data

At Whischat , we respect the privacy of your personal information.

Your data is collected only for the purpose of:

- Process your order ,

- Improve your user experience on our site.

For more details, we invite you to consult our Privacy Policy .

We thank you for your trust and remain at your disposal for any additional questions.